aaron auto supply values your business and strives
for your complete satisfaction.� we
stand behind the quality of our service.
before returning any part the customer must first be
issued a return merchandise authorization (rma) number via e-mail or
phone from our customer service department.
defective parts may be returned for a replacement or a
in the case of any new or rebuilt part(s) returned for any
reason, the returned item(s) must be fully assembled and complete.� we reserve the right to refuse a return on
any item that does not meet these requirements.� in reference to electrical parts, the plastic packaging cannot be
open and the part must not have been installed.� do not scuff or mark new parts.
aaron auto supply will accept returns of most
non-defective parts returned for refund or exchange.� but, we will not be able to refund shipping and handling
fees.� to arrange a return, first contact
an aaron auto supply representative for instructions toll free at
1-800-400-2276.� our representative for
will issue a return merchandise authorization (rma) number.� the return must be complete within �30 days�
from the invoice date.� you must use a
return shipping method that issues tracking numbers.� this is so you can ensure that the item is safely returned and we
have the information required to expedite the refund or to track a replacement
part being shipped.� returned items are
subject to initial shipping fees paid by the supplier and up to a 20% restocking
to arrange a return, first contact an aaron auto supply
representative for instructions toll free at 1-800-400-2276.� our representative will issue a return
merchandise authorization (rma) number.�
no return will be accepted without this number.� rma numbers are valid for 10 business days
after issue.� your rma number(s) needs
to appear clearly on the shipping label of the return shipment.� affix a label to the box:� please do not mark the box itself.� on a separate piece of paper write down the
rma number and place it inside the box.�
defective returns will be accepted for exchange or repair.� a part must be determined �defective� by the
if you place a replacement order for the same product aaron
auto supply will pay the freight to return the defective part.
if you do not make a replacement order, we will still
refund the cost of the part.� aaron auto
supply will not pay the return freight, and the customer is subject to a 20%
restock fee.� all new parts (unless noted
on our site) are sold with a limited warranty.�
the warranty periods and services vary by supplier of the product and
services vary by supplier of the product.
to speed up the process, all returns must include the order
reference number, which can be found both on your receipt and your aaron auto
supply customer history.
we will issue a full refund for the product when your return
meets these guidelines.� the cost of
shipping will be credited for those instances where the return is a result of
our error or the supplier�s error.
if your product has been damaged in shipment, you must
contact us via e-mail or phone within 24 hours of receipt.� please e-mail us or phone and an aaron auto
supply customer service representative will guide you through a return and
warranties or guarantees may be offered by the supplier,
which shipped the part and are limited to their terms and conditions.� in some cases replacement parts or refunds
will be provided, but only when original parts are received back and verified
by supplier.� there are not warranties
or guarantees for labor, unless specifically offered by the supplier.� in some cases, including canceled orders, a
customer may be responsible for initial shipping charges, processing fees, and
not covered under warranty
the following are not covered under warranty unless
otherwise stated on your invoice.�
purchaser�s loss of time, labor charges, loss of use of the vehicle,
towing expenses, any electrical parts, carbs. or smog parts, installation
expenses, commercial loss or consequential damages, claims that result from an
acceded, abuse, neglect, alteration, improper maintenance or improper
installation, parts installed in vehicle used for commercial, racing or off
road purposes, or any part used under conditions that would cause greater than
normal wear, parts used for other than original application.